Frequently asked questions

Every song is written from scratch based on the details you share with us — the person's name, your memories, the emotions you want to capture. No two songs are ever the same. You won't find your song anywhere else.

No problem. Every order includes two rounds of revisions. If the lyrics aren't right, tell us what you'd like changed and we'll rewrite them until you're happy.

Once you've completed your order and filled out our personalisation form, we get straight to work. Your finished MP3 will be in your inbox within 24 hours — often sooner.

You'll receive your song as an MP3 file delivered directly to your email. It's ready to play on any device, share with family, or use at an event.

Yes. When you fill out the personalisation form after purchase, you can tell us the style, mood, and feel you're after — whether that's country, pop, acoustic, emotional ballad, or something else entirely.

After you purchase, we'll email you a short form asking for the person's name, your relationship with them, key memories or moments, and the feeling you want the song to create. The more detail you give us, the better the song.

Because every song is custom-created specifically for you, we don't offer refunds once the creation process has begun. However, we're committed to getting it right — that's why two rounds of revisions are included with every order.

Your song is created for personal use — sharing it with friends and family, playing it at events, or posting it on personal social media is absolutely fine. If you need commercial rights (for business use, broadcasting, or monetisation) please contact us before ordering and we can discuss options.