Questions, feedback or something not right — we'll get back to you fast

RESPONSE TIME

We reply within 24 hours. Usually much faster. If you've purchased a song and haven't received it, we'll make it right.


LOCATION

Auckland, New Zealand. Your Tune is a New Zealand business. Every song is personally produced right here in Auckland.


NOT HAPPY

We'll make it right. If your song isn't what you expected, get in touch and we'll sort it out. No runaround, no fuss.

FAQ'S

Frequently asked questions

Is my song actually unique or is it a template?

Every song is written from scratch based on the details you share with us — the person's name, your memories, the emotions you want to capture. No two songs are ever the same. You won't find your song anywhere else.

What if I don't like the song?

No problem. Every order includes two rounds of revisions. If the lyrics aren't right, tell us what you'd like changed and we'll rewrite them until you're happy.

How does the 24-hour delivery work?

Once you've completed your order and filled out our personalisation form, we get straight to work. Your finished MP3 will be in your inbox within 24 hours — often sooner.

What do I receive?

You'll receive your song as an MP3 file delivered directly to your email. It's ready to play on any device, share with family, or use at an event.

Can I choose the music style and genre?

Yes. When you fill out the personalisation form after purchase, you can tell us the style, mood, and feel you're after — whether that's country, pop, acoustic, emotional ballad, or something else entirely.

What information do you need from me?

After you purchase, we'll email you a short form asking for the person's name, your relationship with them, key memories or moments, and the feeling you want the song to create. The more detail you give us, the better the song.

Do you offer refunds?

Because every song is custom-created specifically for you, we don't offer refunds once the creation process has begun. However, we're committed to getting it right — that's why two rounds of revisions are included with every order.

Can I share the song publicly or use it commercially?

Your song is created for personal use — sharing it with friends and family, playing it at events, or posting it on personal social media is absolutely fine. If you need commercial rights (for business use, broadcasting, or monetisation) please contact us before ordering and we can discuss options.